GET IN TOUCH
Questions about an order, a stubborn firmware flash, or a bulk request? A real human in Akron reads every message — usually within one business day.
QUICK ANSWERS
WHERE IS MY ORDER?
U.S. orders ship within 1–2 business days and arrive in 3–5. You'll get a USPS tracking number by email the moment it leaves Akron. International times vary by customs.
MY DEVICE WON'T FLASH
Nine times out of ten it's the cable — swap to a known data cable (not charge-only) and try a different USB port. Full flashing guides live in our docs; if it still won't take, write us with your order # below.
DO YOU DO WHOLESALE?
Yes. We work with museums, schools and retailers on bulk and custom orders. Pick "Wholesale" above and tell us quantities and timeline, and our team will send a quote.
WHAT'S YOUR RETURN POLICY?
Unopened items can be returned within 30 days for a full refund. If a device arrives dead on arrival, we'll replace it, no questions asked — just reach out.